Testimonials
We are extremely proud of the excellent testimonials the team receives
Kirsty Duke, Client Services Manager, MAC Group – Aug 2023
“I have recently attended the Essential HR for Line Managers development programme, which was a huge benefit to developing my management skills, and a thoroughly enjoyable and informative programme. We covered topics that crop up on a day to day basis along with how to deal with more difficult, less frequent scenarios which I found very interesting and useful to have the exposure to scenarios which may crop up during the management career. Gail prepared a huge selection of handouts to help us create a folder of materials to be able to refer back to in the future, which I am personally very grateful for and overall delivered a fantastic development programme that I would absolutely recommend to anybody within a management or HR role.”
Fiona Kermode, Quality Manager, Panacea Pharma Projects Limited – Aug 2023
“The course was tailored to our needs, the training objectives were clearly identifiable and met. The scenarios used made you think and ensured you had understood the training received.” Attended Essential HR for Line Managers Development Programme.
Attended Effective Recruitment and Selection Workshop – M Ferrer, Social Welfare and Inclusion Lead, Sight Matters – June 2023
“Gail delivers an excellent course, she always presents everything in a clear manner.”
Attended Essential HR for Line Managers Development Programme – M Ferrer, Social Welfare & Inclusion Lead, Sight Matters – June 2023
“A well organised course, covers a wide range of HR areas. A lot is packed into each session, delivered well and with lots of opportunity to discuss. Pitched at a level that works for people from all backgrounds. Huge thank you to Gail for being so patient with us… and managing to keep us on track.”
Attended Essential HR for Line Managers Development Programme – K O’Reilly, CFO, PGI – June 2023
“The topics covered really are essential for people managers at all levels. Gail has a breadth of experience and always has an example of the various challenges people managers can run into. The various scenarios worked through over the course highlight how complex people management can be and we were sent away with a whole toolkit of resources to support us in our roles going forward. The mixed group worked very well. It was interesting to listen and discuss different managers’ experience of the various topics covered in a confidential space. Thank you Gail, it was fantastic.”
Attended Essential HR for Line Managers Development Programme – M Cowan, Executive Recruitment Consultant, Paragon Recruitment – June 2023
“Gail prepared and delivered a really comprehensive course covering the key traits of successful Line Managers. Active discussion was always encouraged and our own examples, opinions, and questions always heard. I would highly recommend these engaging workshops.”
Attended bespoke Essential HR for Line Managers Development Programme – F Moretta, Actuarial Manager, PWC – May 2023
“Gail was incredibly knowledgeable, and the training course has been very beneficial to my development as a Manager. I think it is essential training for all Managers!”
Attended bespoke Essential HR for Line Managers Development Programme – A McAuley, Actuarial Manager, PWC – May 2023
“This programme was very appropriate and directly applicable to the day-to-day job we do, and will help us all deal with certain situations that may be tricky / complex in the correct way. Gail was very easy going, approachable and always made us feel comfortable throughout the training.”
Attended bespoke Essential HR for Line Managers Development Programme – K Kelly, Actuarial Manager, PWC – May 2023
“The training was well delivered and relevant to my role as a line manager and helped me learn useful skills to be utilised in the future.”
Attended bespoke Essential HR for Line Managers Development Programme – I Hanson, IT Manager, PWC – May 2023
“A very comprehensive training programme that serves as an excellent foundation for Managers of all levels. The information is relevant and succinct, and I will certainly be using it as a managerial framework going forward.”
Attended bespoke Essential HR for Line Managers Development Programme – L Moore, CAE Manager, PWC – May 2023
“I enjoyed the training, it was clear and not difficult to understand. Half day sessions made it easier to take the information in.”
Attended bespoke Essential HR for Line Managers development programme – Gary Quaggan – Senior Manager – Operations & Projects, Trident Trust – May 2023
“I found the development programme very beneficial indeed, with excellent content and excellent delivery. The active engagement of the attendees was very good and the exercises included proved very helpful. An excellent development programme delivered brilliantly by Gail. Many thanks indeed.”
Attended bespoke Essential HR for Line Managers development programme – Nazreen Costa – Manager Client Services, Trident Trust – May 2023
“The course attended was concise and thought provoking. It challenged current management style and gave cause for self reflection to become a better Manager.”
Attended Essential HR for Line Managers Development Programme – A Johnson – Assurance Manager, PWC – Oct 2022
“SmartHR bringing smart HR solutions and simplifying everyday HR concepts to Managers.”
Attended Essential HR for Line Managers Development Programme – S Kithinga, Manager, PWC – Oct 2022
“Good communication and approach from Gillian. Good use of personal experiences in the training. The learning materials are well detailed.”
Attended Essential HR for Line Managers Development Programme – K Vinas – Manager, PWC – Oct 2022
“Really good programme and helped me understand myself better which helped me understand others more. Thank you Gillian, I’ve learned a lot.”
Attended Essential HR for Line Managers Development Programme – B Madovi – Audit Manager, PWC – Oct 2022
“Very helpful session with life lessons that I will apply in my job as a Manager and then in my personal life. The sessions have made me more aware of how I interact and work with people. Thank you for the helpful sessions.”
Jamie Lewis – Managing Director, Extra Fancy – May 2022
“I would highly recommend Gail; her work has been hugely transformational to our business. The last year would have been a lot tougher without the ability to lean on Gail as an extended member of our team.”
Attended Essential HR for Line Managers Development Programme – Lee Smith, MUA – May 2022
“Mamta clearly demonstrated that the role of a line manager is not simply about; organising work, monitoring work process and budgets but how their role interfaces with the human resources department and the wider organisation. How as a line manager you are empowered to improve employee engagement and motivation using simple techniques and processes such and coaching and motivation. Mamta also took you through the more challenging issues of being a line manager; how these should be initiated, potential red flags and when you should request assistance. As a result of this course I am now more confident to tackle potential issues, have difficult conversations and know that it’s okay not to know the answer….HR are always happy to help.”
Attended Essential HR for Line Managers Development Programme – Rachel Leonard, MUA – May 2022
“SmartHR offers a wealth of knowledge and experience in the field of HR. The Essential HR for Line Managers sessions deliver a good foundation and practical advice to both new and more experienced managers alike, and Mamta offered expert knowledge and guidance throughout the sessions, no question was too challenging!”
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Get in touchClient Testimonials
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“We have worked with SmartHR for a number of years and Gail has been an invaluable source of support throughout the growth of my business. As a small business owner, navigating employment law, contracts, policies and HR matters can feel overwhelming, but Gail always provides clear, practical advice and guidance tailored to our business needs. From employee contracts and handbooks through to ongoing HR support, Smart HR has helped ensure we remain compliant while giving us confidence to grow our team. Gail is approachable, knowledgeable and always on hand to answer questions when they arise. I would highly recommend SmartHR to any business looking for professional and reliable HR support.”
Elizabeth Hughes – Director, You & Improved Ltd – June 2026 -
“We have been extremely pleased with the support and service provided by Smart HR Solutions. Gail is always professional, approachable, and incredibly knowledgeable on all HR matters. Whenever we need advice or guidance, she responds promptly and explains everything clearly, giving us confidence that we are handling situations correctly.
Smart HR Solutions has been a great help in keeping our employee contracts and handbook up to date, ensuring we remain compliant with changes in employment law. Having expert HR support available when we need it gives us real peace of mind. The service is consistently reliable, friendly, and efficient, and nothing ever feels like too much trouble. We would highly recommend Smart HR Solutions to any business looking for dependable and supportive HR expertise.”
Lisa Crellin – Operational Director, Aerotech International Ltd – May 2026 -
“On behalf of Little Cherubs Nursery, we have used SmartHR for a number of years now and have found the service to be exceptional. As a small business, the main benefit of using SmartHR is the reassurance that we can check in for HR matters, knowing that the information we are given is factual and keeps us compliant. SmartHR are very reliable and very prompt in replying to messages or calls (within 48 hours, but usually sooner). Good value for money in comparison with similar services. Also, something to consider is that over the years, we have had many calls from HR companies in the UK offering similar services, however when delving deeper, they don’t understand the Isle of Man laws and regulations so SmartHR having the Manx knowledge is key for our business. We would recommend SmartHR and have no hesitation in highlighting and praising Gail for the hard work that her and her team provide. Thank you so much for your exceptional services.”
Rianne Corkish – Operations Manager, Little Cherubs Nature Nursery – May 2026 -
“Gail Yeowell, Andrea Lillywhite, and the wider SmartHR team have supported us over the last two years and have been exceptionally knowledgeable, professional, and supportive throughout.
Their expertise across all areas of HR has been invaluable, ensuring we remain fully compliant while also giving us confidence in managing our team effectively. They are always approachable, responsive, and willing to go the extra mile to provide clear guidance and practical solutions tailored to our business needs.
Their support has saved us significant time and reduced the stress that can come with managing complex HR matters. They have helped us navigate difficult situations with confidence and professionalism, and what we value most is that they don’t simply resolve issues for us, they take the time to explain the reasoning behind their advice and help us understand how to avoid similar situations in the future. This has allowed us to learn and develop as a business while feeling fully supported every step of the way.
We greatly value our partnership with SmartHR and look forward to continuing to work with them. We would highly recommend their services to any business looking for reliable, knowledgeable, and professional HR support.”
Pearl Healthcare Group – May 2026 -
“Gail has become one of those people we don’t want to be without. She’s quick to respond to queries, thorough, and consistently helpful. Over time, she’s built up a real understanding of how our business works, which means her advice is appropriate to our circumstances and situation rather than feeling generic. SmartHR is a service we’ve come to rely on and we would highly recommend to others.”
Chris Jamieson – Director, CabCard Services Ltd – May 2026
