HR advice and guidance

We can provide HR advice and guidance covering a wide spectrum of people management areas from recruitment through to managing performance and termination of employment.

Outsourced HR management services

You can outsource the management of all or part of your HR function to SmartHR, knowing that your HR activities will be managed by qualified and competent HR professionals.

Organisational design and restructuring

We can support reviewing your organisational structure and implementing associated restructuring activities.

HR strategy and action planning

We can help define an appropriate HR strategy and support with associated action planning and delivery activities.

Culture audit and action planning

We can conduct a culture audit and partner with you to define an appropriate action plan to support the achievement of a high-performance culture, and support with delivery activities.

Employment contracts and offer documents

We can review and update (or create new) template offer letters and employment contracts to comply with employment legislation and HR best practice.

HR policies, procedures and employee handbooks

We can review and update (or create new) HR policies, procedures and an employee handbook to comply with employment legislation and HR best practice.

Employment documents

We can create other supporting HR documents including forms, checklists and guides to help you manage your day-to-day HR processes or you can visit our online e-HR Shop.

Merger and acquisition support

Our support can include HR due diligence, analysis and reporting across multiple jurisdictions; harmonisation of terms and conditions of employment recommendations and other integration activities.

Non-Executive Director services

Having a professionally qualified and experienced HR-focused NED can be extremely value-adding for your organisation, particularly as an organisation’s greatest asset and overhead is usually its people.

Engagement survey and action planning

We can create and deliver an employee engagement survey and support with associated action planning and delivery activities.

HR projects

We can provide support with delivering other ad hoc HR projects, as required, on a flexible basis.

HR reporting and communications

We can complete HR reporting for the Board / Senior Management Team and assist in creating other HR-related communications.

HR systems and record keeping

We can support you in implementing an HR system, create and/or maintain HR records, and audit employees’ personnel files against your HR data retention periods.

Recruitment and selection support

We can support reviewing and updating job descriptions and person specifications, interviewing and selection activities, work permit applications, pre-employment checks and creating job offer documents.

Reward and recognition

We can review and assess your reward and recognition framework, provide recommendations to aid employee engagement and retention, and support with follow up action planning and delivery activities.


We can review and update your existing induction programme or create a new programme bespoke to your needs.

Training and development

We can create and deliver a wide range of training workshops and development programmes, including Equality Act 2017 overview sessions, to improve knowledge, competence and performance.


We can deliver coaching to increase employee self-confidence, improve work performance, improve relationships and communication skills, as well as delivering executive coaching.

Performance management

We can create an appropriate performance review framework, coach line managers and deliver training sessions, as well as providing guidance and support in dealing with performance issues.

Talent management and succession planning

We can create an appropriate framework to manage talent and succession planning, which can also include one-to-one coaching.

Discipline and grievance support

We can provide guidance and support in dealing with disciplinary and grievances matters, including conducting investigation meetings.

Managing leavers

We can conduct impartial exit interviews and feedback to the Board; we can also support in managing leavers and terminations including documentation and compromise agreements.

Redundancy and outplacement services

We can provide guidance and support in managing a redundancy process, including process documentation and delivering outplacement services.

Unlock your people potential

We can support transforming your HR function and improving culture and engagement.

Get in touch

Client Testimonials

  • “I recently attended the “Developing a High-Performance Culture” seminar given by Emma Walker of SmartHR.  The session was thought provoking, informative and enjoyable. In a relatively short period of time Emma was able to cover a broad subject, give us the opportunity to share our collective experiences and learn about some of the leading HR perspectives. I will be looking out for more presentations and workshops led by Emma and SmartHR.”

    Neal Kelly – Operations Director, PDMS Ltd – Nov 2018
  • “Dear Gail, Jo and I wanted to thank you for delivering Equality training to our Recruitment Consultants and Administration Team this morning. Feedback was great, they found the content and delivery spot on – targeted, effective and full of practical applications and examples. It’s so valuable in terms of time and impact to have design and delivery of training tailored specifically to the needs of our industry, business and teams. Much appreciated, and we’ll certainly recommend to any of our clients seeking similar support.”

    Debbie Scrimshaw – Director, Paragon (HR & Recruitment) Ltd – Oct 2018
  • “In transitioning from being part of a large FTSE250 Company with all the support of the Group Functions to being a standalone entity, we engaged with SmartHR to help us establish all our new HR policies and procedures, including a new Staff Manual and staff contracts. Doing so has proved to be one of the best decisions we made: what at first seemed a mountain to climb was quickly and efficiently dealt with by Gail whose engaging manner and deep knowledge of her subject allowed her to quickly assess our existing group policies and tailor them to meet our new needs with the minimum of fuss. Since then she has also proved to be an invaluable confidante and adviser on HR matters across the board and I have no hesitation in thoroughly recommending her and her company.”

    John Tottenham – Managing Director, Zeffyr Services Limited – Sept 2018
  • “SmartHR provided a thorough, professional, first class service to the Gambling Supervision Commission. Gail and Julia were super to work with, understood our issues, provided options and made recommendations that are now starting to bear fruit. The Commission continues to use SmartHR for advice and support in the on-going development of its HR practices and I would have no hesitation in recommending Gail and her team to any organisation.”

    Steve Brennan – Chief Executive, Gambling Supervision Commission – Sept 2018
  • “Nedgroup Investments engages SmartHR to provide advice and guidance on a wide variety of human resources related matters. The current changes and updates to employment law affect all employers and it is vital that we adhere to best practice at all times. Gail provides a knowledgeable and efficient service and with her guidance we can be sure that our HR procedures and processes align with the highest industry standards. Working with Gail at SmartHR is a highly cost effective method of engaging a professional HR resource and her patient expertise is always only a phone call away.”

    Tracey Wiltcher – Director, Nedgroup Investments – Sept 2018
View all testimonials
Copyright © Smart HR Solutions Limited 2019 Web design & development by Scorch Isle of Man