Smart People & Culture Solutions

Outsourced people management services

You can outsource all or part of your people and culture function to SmartHR, knowing that your activities will be managed by qualified and competent people management professionals.

People management advice

We provide advice and guidance covering a wide spectrum of people management areas from recruitment through to managing performance and termination of employment.

People strategy and action planning

We can help define an appropriate people strategy and support with associated action planning and delivery activities.

HR audits and action planning

We can conduct an HR audit and partner with you to define an appropriate action plan to support the achievement of a high-performance culture, and support with delivery activities.

Dispute resolution solutions

We can provide guidance and support in dealing with early dispute resolution and employee relations matters including grievances, disciplinaries, and conducting workplace investigations.

Employment contracts and offer documents

We can review and update (or create new) template offer letters and employment contracts to comply with employment legislation and best practice people management.

HR policies, procedures and employee handbooks

We can review and update (or create new) HR policies, procedures and an employee handbook to comply with employment legislation and best practice people management.

Employment documents

We can create other supporting people management documents including forms, checklists and guides to help you manage your day-to-day processes or you can visit our online e-HR Shop.

Learning and development solutions

We can create and deliver a wide range of training workshops, learning and development programmes, including leadership and people management, to improve skills, knowledge, and competence.

People management coaching

We can deliver coaching to increase employee self-confidence, skills, and knowledge in managing day-to-day people management activities.

Organisational design and restructuring

We can support reviewing your organisational structure and implementing associated restructuring activities.

Redundancy support services

We can provide guidance and support in managing a redundancy process, including consultation processes and documentation.

Culture and engagement surveys

We can create and deliver culture and employee engagement surveys and support with associated action planning and delivery activities.

Engagement and wellbeing programmes

We can create and deliver bespoke annual employee engagement and wellbeing programmes with a broad range of activities.

Recruitment and selection support

We can support reviewing and updating job descriptions and person specifications, interviewing and selection activities, work permit applications, pre-employment checks and creating job offer documents.

Immigration support solutions

We can support you and your candidates in navigating and completing complex immigration processes to help you achieve your resourcing strategy.

Reward and recognition frameworks

We can review and assess your reward and recognition framework, provide recommendations to aid employee engagement and retention, and support with follow up action planning and delivery activities.

Induction programmes

We can review and update your existing induction programme or create a new programme bespoke to your needs.

Performance management

We can create an appropriate performance review framework, coach line managers and deliver training sessions, as well as providing guidance and support in dealing with performance issues.

Talent management and succession planning

We can create an appropriate framework to manage talent and succession planning, and also deliver one-to-one coaching.

Managing leavers

We can conduct impartial exit interviews and feedback to the Board; we can also support in managing leavers and terminations including documentation and compromise agreements.

Merger and acquisition support

Our support can include HR due diligence, analysis and reporting across multiple jurisdictions; harmonisation of terms and conditions of employment recommendations and other integration activities.

HR systems and record keeping

We can support you in implementing an HR management system, create and/or maintain HR records, and audit employees’ personnel files against your HR data retention periods.

People and culture reporting

We can complete people and culture reporting for the Board / Senior Management Team and assist in creating other people-related communications.

Your People - Your Performance - Our Passion

We can transform your people management function, improve culture and engagement, and develop your team

Get in touch

Client Testimonials

“We have worked with SmartHR for a number of years and Gail has been an invaluable source of support throughout the growth of my business. As a small business owner, navigating employment law, contracts, policies and HR matters can feel overwhelming, but Gail always provides clear, practical advice and guidance tailored to our business needs. From employee contracts and handbooks through to ongoing HR support, Smart HR has helped ensure we remain compliant while giving us confidence to grow our team. Gail is approachable, knowledgeable and always on hand to answer questions when they arise. I would highly recommend SmartHR to any business looking for professional and reliable HR support.”
Elizabeth Hughes – Director, You & Improved Ltd – June 2026
“We have been extremely pleased with the support and service provided by Smart HR Solutions. Gail is always professional, approachable, and incredibly knowledgeable on all HR matters. Whenever we need advice or guidance, she responds promptly and explains everything clearly, giving us confidence that we are handling situations correctly.

Smart HR Solutions has been a great help in keeping our employee contracts and handbook up to date, ensuring we remain compliant with changes in employment law. Having expert HR support available when we need it gives us real peace of mind. The service is consistently reliable, friendly, and efficient, and nothing ever feels like too much trouble. We would highly recommend Smart HR Solutions to any business looking for dependable and supportive HR expertise.”

Lisa Crellin – Operational Director, Aerotech International Ltd – May 2026
“On behalf of Little Cherubs Nursery, we have used SmartHR for a number of years now and have found the service to be exceptional. As a small business, the main benefit of using SmartHR is the reassurance that we can check in for HR matters, knowing that the information we are given is factual and keeps us compliant. SmartHR are very reliable and very prompt in replying to messages or calls (within 48 hours, but usually sooner). Good value for money in comparison with similar services. Also, something to consider is that over the years, we have had many calls from HR companies in the UK offering similar services, however when delving deeper, they don’t understand the Isle of Man laws and regulations so SmartHR having the Manx knowledge is key for our business. We would recommend SmartHR and have no hesitation in highlighting and praising Gail for the hard work that her and her team provide. Thank you so much for your exceptional services.”
Rianne Corkish – Operations Manager, Little Cherubs Nature Nursery – May 2026
“Gail Yeowell, Andrea Lillywhite, and the wider SmartHR team have supported us over the last two years and have been exceptionally knowledgeable, professional, and supportive throughout.

Their expertise across all areas of HR has been invaluable, ensuring we remain fully compliant while also giving us confidence in managing our team effectively. They are always approachable, responsive, and willing to go the extra mile to provide clear guidance and practical solutions tailored to our business needs.

Their support has saved us significant time and reduced the stress that can come with managing complex HR matters. They have helped us navigate difficult situations with confidence and professionalism, and what we value most is that they don’t simply resolve issues for us, they take the time to explain the reasoning behind their advice and help us understand how to avoid similar situations in the future. This has allowed us to learn and develop as a business while feeling fully supported every step of the way.

We greatly value our partnership with SmartHR and look forward to continuing to work with them. We would highly recommend their services to any business looking for reliable, knowledgeable, and professional HR support.”
Pearl Healthcare Group – May 2026
“Gail has become one of those people we don’t want to be without. She’s quick to respond to queries, thorough, and consistently helpful. Over time, she’s built up a real understanding of how our business works, which means her advice is appropriate to our circumstances and situation rather than feeling generic. SmartHR is a service we’ve come to rely on and we would highly recommend to others.”
Chris Jamieson – Director, CabCard Services Ltd – May 2026

View all testimonials