At SmartHR, we provide a wide range of impartial and confidential employment-related dispute resolution solutions including:
- Independent advice: impartial advice and guidance on wide-ranging topics, including complex cases.
- Early intervention and facilitated conversations: we prevent smaller issues from escalating, help leaders and managers identify early signs of conflict and support conversations before they become formal disputes.
- Workplace mediation and conflict resolution: a neutral, structured process that helps employees move past conflict, rebuild communication, and restore working relationships.
- Conflict coaching and support: one-to-one support for leaders, managers and employees to build clarity, confidence and constructive communication skills.
- Support for collective and group issues: guidance and facilitation for teams, departments, and union-related concerns, helping organisations navigate sensitive issues calmly and collaboratively.
- Independent workplace investigations: we can conduct independent workplace investigations or provide guidance and support to your leaders and managers.
- Disciplinary and grievance process support: we provide practical advice, guidance and support in managing disciplinary and grievances situations, including creating supporting documentation. We can act as an independent note-taker, chair or appeals chair.
- Training and capability building: we deliver skills workshops to enhance leadership/management capability including handling difficult conversations, conflict awareness for managers, psychological safety and respectful workplaces, effective grievance and dignity at work approaches.
- Policies and procedures support: we can create or review and update your organisation’s policies and procedures including equal opportunities, diversity and inclusion, anti-bullying and harassment, sexual harassment, discipline, grievance, and dignity at work.
Our aim is to partner with organisations and deliver trusted solutions to prevent conflict from escalating, support resolving disputes, restoring working relationships, protecting wellbeing, and enhancing organisational culture.
Workplace conflicts can arise for a wide range of reasons including poor communication, personality clashes, misunderstandings, conflict with colleagues, conflict with management, behavioural concerns, unclear roles and responsibilities, poor management, unfair or discriminatory treatment, intense pressure, rapid changes, and previous unaddressed conflicts. They can also arise if Managers are unsure how to support team members with physical or hidden disabilities. If left unaddressed these could escalate into costly external legal disputes and potential employment claims.
Why use SmartHR?
Our distinct advantage lies in the breadth and depth of our team’s extensive expertise and our solutions focused approach. We work across diverse industries and jurisdictions to support clients effectively resolve workplace disputes in a sensitive and confidential manner.
The benefits of our expertise means:
- Faster intervention by highly experienced professionals
- Knowledgeable and trusted advice and guidance
- Highly confidential and impartial service
- Effective early dispute resolution
- Helps prevent escalation, formal disputes or tribunals
- Protects relationships and reduces internal tension
- Reduced organisational disruption
- Cost effective and pragmatic solutions
To find out more, please contact Gail or Andrea for a free, confidential, no obligation initial call to talk through any challenges and we can explain how external dispute resolution solutions can help your organisation move forward.
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