“To move the World, we must first move ourselves” Socrates

This lesson from Socrates was first provided over two thousand years ago and provides a clear sentiment; that through individual personal development we can have an impact far wider than just ourselves.  This may sound an obvious statement but how often do we truly consider the wider benefits of our investment, not only on our own personal growth, but on those with whom we interact, manage or lead?  Or conversely, how often would we consider the cost to ourselves, our own personal wellbeing and in addition to the wider organisation of NOT investing in our own personal growth?

We are passionate about supporting individuals to maximise their potential, increase their personal effectiveness, and be the very best they can be, whatever their “best” looks like, and at whatever level that may be. 

Through coaching, we work WITH individuals in a private, completely confidential manner and provide them with room to help them to make that step to “moving themselves”.

We work to support them to explore FOR THEMSELVES, what “best” looks like and help them to identify, articulate, and overcome any specific real-time or long-term issues which are preventing them from achieving that.

Our role is not to think for them, but to guide them through THEIR THINKING.

Our role is not to do all the speaking, but to LISTEN.

Our role is not to provide answers, but to provide skilful questions which enable THEM TO FIND THEIR OWN ANSWERS.

Our role is not to provide our opinion, but to allow them to VOICE THEIRS.

Our role IS to provide constructive CHALLENGE, so that they may CHALLENGE THEMSELVES.

For a confidential discussion to explore how SmartHR can help you to find and reach your level, please contact Emma Walker at  Emma@SmartHR.co.im.

LEADERSHIP & MANAGEMENT

It is often the case that once individuals attain a certain level within an organisation, individual personal development is no longer seen as a requirement.  Perhaps there is an underlying assumption that those operating at manager or leadership level are the ‘complete package’, the ‘finished article’ and well placed to deal with the complexities and challenges of the role.  Perhaps Leaders and Managers themselves may feel that to seek development would be in someway to show a weakness?

The responsibility resting on Leaders and Managers is huge, not just for the fact that they are expected to set and deliver the strategic direction and objectives of the organisation, but additionally they play an intrinsic role in determining the experience that staff have within their working day.

They not only set standards for operational and transactional performance but also set the tone of the team, and the norms of behaviour.  How they “show up” in terms of their management style, the extent to which they live the organisation’s values or “walk the talk”, the manner and tone with which they speak to each other and to their team members, the execution of policies and the underlying practices , and the behaviours that they promote in others, WILL shape not only staff engagement levels, but will also determine how it “feels” to work in the organisation, the organisational culture itself, and by extension, organisational performance.

With so much at stake, it is critical for long-term organisational success that Leaders actively seek out the personal development needed to push them into the high performing space.  Not just for their sake, but for the sake of the wider organisation.

Measuring Leadership Effectiveness

With an accreditation from Human Synergistics UK, HR Consultant Emma Walker, uses psychometric tools accessed via online surveys to support Leaders to understand themselves and gain an appreciation of:

  1. The impact that a Leader will have on individuals and the behaviours an Individual Leader may be promoting in those whom they lead by their style
  2. The extent to which they use prescriptive or restrictive leadership strategies, and
  3. How their behaviours ultimately help to shape and influence the culture of the organisation – whether this is positively or not so positively

The data is then collected and presented and articulated in a powerful visual model called the Circumplex.  The Circumplex provides a way to identify, measure, and ultimately change the prevailing behaviours that either drive or derail individual, team or organisational performance.  Comprised of 12 specific styles, the Circumplex then collates these into three overarching clusters:  Constructive (the blue cluster), Passive/Defensive (the green cluster) and Aggressive Defensive (the red cluster). Whilst the Constructive cluster is proven to be highly effective and drive high levels of individual and organisational performance, the latter two clusters do not.  In fact, it is proven these behaviours WILL negatively impact individual and organisational effectiveness.

The Leader is then supported to identify the steps to be taken to increase and maximise their personal effectiveness.  We work with the individual to create and implement a Personal Action Plan and support them through any shifts needed, through individual coaching.

For a confidential discussion to explore how SmartHR can help you to increase your individual and your teams’ personal effectiveness, please contact Emma Walker at Emma@SmartHR.co.im.

Measuring Managers & Supervisors’ Effectiveness

With an accreditation from Human Synergistics UK, HR Consultant Emma Walker, uses psychometric tools accessed via online surveys to support Managers and Supervisors to understand themselves and gain an appreciation of:

  1. The impact that they may be having on individuals and the behaviours they may be promoting in those whom they manage
  2. The extent to which they use facilitating or inhibiting leadership strategies, and
  3. How their behaviours ultimately help to shape and influence the culture of the organisation – whether this is positively or not so positively.

The data is then collected and presented and articulated in a powerful visual model called the Circumplex.  The Circumplex provides a way to identify, measure, and ultimately change the prevailing behaviours that either drive or derail individual, team or organisational performance.  Comprised of 12 specific styles, the Circumplex then collates these into three overarching clusters:  Constructive (the blue cluster), Passive/Defensive (the green cluster) and Aggressive Defensive (the red cluster). Whilst the Constructive cluster is proven to be highly effective and drive high levels of individual and organisational performance, the latter two clusters do not.  In fact, it is proven these behaviours WILL negatively impact individual and organisational effectiveness.

The Manager is then supported to identify the steps to be taken to increase and maximise their personal effectiveness.  We work with you to create and implement a Personal Action Plan and support you through any shifts needed, through individual coaching.

For a confidential discussion to explore how SmartHR can help you to increase your individual and your team’s personal effectiveness, please contact Emma Walker at Emma@SmartHR.co.im.

INDIVIDUALS

We are all unique.  Whilst we may have similarities with others, whether these be physical or common interests, or even common view points, there is nobody else like us.

Often, we may find ourselves in situations which don’t go the way we had intended. Maybe a conversation or meeting ended in frustration and hostility; maybe we had trouble getting our viewpoints understood and in general terms we feel misunderstood.  Alternatively, maybe we don’t feel fulfilled in what we are doing; or doubt our own ability; or maybe whatever we do, it doesn’t ever feel good enough.

Very often the feelings and thoughts that we have go untested and unchallenged, either by ourselves or others.  All too often we don’t even understand where the thoughts or feelings come from in the first place; they are just there.

In order to shift ourselves, we must first know and understand ourselves as we are now and understand where we want to “be”.

Measuring Individual Effectiveness

With accreditations from Human Synergistics UK and Thomas International, HR Consultant Emma Walker uses several psychometric tools to work with individuals at all levels to help them to gain insight into “what makes them ‘them’.”

Through administering the tools online, we can establish an individual’s level of Emotional Intelligence (EI); that is the traits that people possess which determine how they assess social and emotional situations and interactions with others.  The term was first coined by Salovey and Mayer (1990) describing it as “the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions in ways that promote emotional and intellectual growth”.

Understanding the emotions of yourself and others can enable you to become more effective in your interactions with others.

Alternatively, we can support individuals to better understand those thinking styles or specific styles or patterns of thinking that can either contribute to or detract from personal effectiveness and then provide ongoing coaching and support, if necessary, to help them to make that shift in their personal thinking styles to maximise and fulfil their own potential.

If you would like to learn more about how SmartHR can help your individuals or organisation to develop, please contact Emma Walker at Emma@SmartHR.co.im

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Client Testimonials

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  • “I recently attended the “Developing a High-Performance Culture” seminar given by Emma Walker of SmartHR.  The session was thought provoking, informative and enjoyable. In a relatively short period of time Emma was able to cover a broad subject, give us the opportunity to share our collective experiences and learn about some of the leading HR perspectives. I will be looking out for more presentations and workshops led by Emma and SmartHR.”

    Neal Kelly – Operations Director, PDMS Ltd – Nov 2018
  • “Dear Gail, Jo and I wanted to thank you for delivering Equality training to our Recruitment Consultants and Administration Team this morning. Feedback was great, they found the content and delivery spot on – targeted, effective and full of practical applications and examples. It’s so valuable in terms of time and impact to have design and delivery of training tailored specifically to the needs of our industry, business and teams. Much appreciated, and we’ll certainly recommend to any of our clients seeking similar support.”

    Debbie Scrimshaw – Director, Paragon (HR & Recruitment) Ltd – Oct 2018
  • “In transitioning from being part of a large FTSE250 Company with all the support of the Group Functions to being a standalone entity, we engaged with SmartHR to help us establish all our new HR policies and procedures, including a new Staff Manual and staff contracts. Doing so has proved to be one of the best decisions we made: what at first seemed a mountain to climb was quickly and efficiently dealt with by Gail whose engaging manner and deep knowledge of her subject allowed her to quickly assess our existing group policies and tailor them to meet our new needs with the minimum of fuss. Since then she has also proved to be an invaluable confidante and adviser on HR matters across the board and I have no hesitation in thoroughly recommending her and her company.”

    John Tottenham – Managing Director, Zeffyr Services Limited – Sept 2018
  • “SmartHR provided a thorough, professional, first class service to the Gambling Supervision Commission. Gail and Julia were super to work with, understood our issues, provided options and made recommendations that are now starting to bear fruit. The Commission continues to use SmartHR for advice and support in the on-going development of its HR practices and I would have no hesitation in recommending Gail and her team to any organisation.”

    Steve Brennan – Chief Executive, Gambling Supervision Commission – Sept 2018
  • “Nedgroup Investments engages SmartHR to provide advice and guidance on a wide variety of human resources related matters. The current changes and updates to employment law affect all employers and it is vital that we adhere to best practice at all times. Gail provides a knowledgeable and efficient service and with her guidance we can be sure that our HR procedures and processes align with the highest industry standards. Working with Gail at SmartHR is a highly cost effective method of engaging a professional HR resource and her patient expertise is always only a phone call away.”

    Tracey Wiltcher – Director, Nedgroup Investments – Sept 2018
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