At SmartHR, we believe in the importance, value and benefits of continuous development.

The way people manage and are managed can have a direct impact on productivity, business results, client service, employee engagement, commitment, and the ability to motivate and retain your people.

SMART SKILLS WORKSHOPS

We provide a range of Smart Skills Workshops designed to enhance the skills, knowledge and competence of your people. These are ideal for Supervisors, Team Leaders, Line Managers, Senior Managers, small business owners and Leaders in all sectors. They can also be used to great effect as part of induction for HR staff. These can be delivered onsite, virtually or offsite to suit your needs (subject to minimum numbers) and are a cost-effective way of enhancing skills and knowledge to improve both individual and organisational performance.

Please click on the boxes below to view our wide range of Smart Skills Workshops including course content details and learning objectives.

ESSENTIAL HR FOR LINE MANAGERS DEVELOPMENT PROGRAMME

Our highly practical and interactive Essential HR for Line Managers development programme is designed to equip both your new and more experienced Supervisors, Team Leaders and Managers with the skills, knowledge, competence and confidence needed to effectively manage their colleagues in order to help build high performing and engaged teams.  It is also suitable for people managers who provide guidance and coaching to others.

The programme is designed to be delivered as 5 x half day workshops; however, the duration and content can be customised on a flexible basis to suit your needs and delivered across several weeks.  

To find out more please read our brochure: SmartHR – Essential HR for Line Managers.

Testimonial: “The Essential HR for Line Managers sessions have been an excellent introduction to the issues and areas that you will likely have to deal with as a line manager, particularly for sensitive issues which may not be a regular occurrence. Working through example scenarios, and having a starting point for how you could approach these has been a great addition to my personal toolkit for managing my team.”

CUSTOMER SERVICE EXCELLENCE PROGRAMME

Our Customer Service Excellence Programme is designed to align with your organisation’s values and strategic objectives. The four-part programme will provide a comprehensive “temperature check” of your current customer service standards, identify key areas for improvement, and ensure service excellence is embedded in line with your organisation’s values, behaviours, and objectives.

Through close collaboration, we will design a bespoke, tailored development programme that addresses your specific challenges and priorities. The outcome will be tangible, measurable improvements in customer service that reflect and reinforce your organisational culture.

To find out more please read our programme brochure: Customer Service Excellence Programme

BESPOKE TRAINING WORKSHOPS

We can create and deliver other training workshops bespoke to your needs. These workshops can align to your organisation’s policies and procedures such as equality and diversity, recruitment and selection, performance management, and absence management.

BESPOKE LEARNING & DEVELOPMENT PROGRAMMES

We can also create and deliver bespoke learning and leadership development programmes to meet your organisation’s needs.

Please note that payment must be received in full in advance of delegate attendance at any training workshops. For details of cancellation terms please view our Terms and Conditions.

To discuss your development support needs, please contact one of the team on 01624 619619 or email contact@SmartHR.co.im.

Your People - Your Performance - Our Passion

We can transform your people management function, improve culture and engagement, and develop your team

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Client Testimonials

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  • “We have worked with SmartHR for a number of years and Gail has been an invaluable source of support throughout the growth of my business. As a small business owner, navigating employment law, contracts, policies and HR matters can feel overwhelming, but Gail always provides clear, practical advice and guidance tailored to our business needs. From employee contracts and handbooks through to ongoing HR support, Smart HR has helped ensure we remain compliant while giving us confidence to grow our team. Gail is approachable, knowledgeable and always on hand to answer questions when they arise. I would highly recommend SmartHR to any business looking for professional and reliable HR support.”

    Elizabeth Hughes – Director, You & Improved Ltd – June 2026

  • “We have been extremely pleased with the support and service provided by Smart HR Solutions. Gail is always professional, approachable, and incredibly knowledgeable on all HR matters. Whenever we need advice or guidance, she responds promptly and explains everything clearly, giving us confidence that we are handling situations correctly.

    Smart HR Solutions has been a great help in keeping our employee contracts and handbook up to date, ensuring we remain compliant with changes in employment law. Having expert HR support available when we need it gives us real peace of mind. The service is consistently reliable, friendly, and efficient, and nothing ever feels like too much trouble. We would highly recommend Smart HR Solutions to any business looking for dependable and supportive HR expertise.”

    Lisa Crellin – Operational Director, Aerotech International Ltd – May 2026

  • “On behalf of Little Cherubs Nursery, we have used SmartHR for a number of years now and have found the service to be exceptional. As a small business, the main benefit of using SmartHR is the reassurance that we can check in for HR matters, knowing that the information we are given is factual and keeps us compliant. SmartHR are very reliable and very prompt in replying to messages or calls (within 48 hours, but usually sooner). Good value for money in comparison with similar services. Also, something to consider is that over the years, we have had many calls from HR companies in the UK offering similar services, however when delving deeper, they don’t understand the Isle of Man laws and regulations so SmartHR having the Manx knowledge is key for our business. We would recommend SmartHR and have no hesitation in highlighting and praising Gail for the hard work that her and her team provide. Thank you so much for your exceptional services.”

    Rianne Corkish – Operations Manager, Little Cherubs Nature Nursery – May 2026

  • “Gail Yeowell, Andrea Lillywhite, and the wider SmartHR team have supported us over the last two years and have been exceptionally knowledgeable, professional, and supportive throughout.

    Their expertise across all areas of HR has been invaluable, ensuring we remain fully compliant while also giving us confidence in managing our team effectively. They are always approachable, responsive, and willing to go the extra mile to provide clear guidance and practical solutions tailored to our business needs.

    Their support has saved us significant time and reduced the stress that can come with managing complex HR matters. They have helped us navigate difficult situations with confidence and professionalism, and what we value most is that they don’t simply resolve issues for us, they take the time to explain the reasoning behind their advice and help us understand how to avoid similar situations in the future. This has allowed us to learn and develop as a business while feeling fully supported every step of the way.

    We greatly value our partnership with SmartHR and look forward to continuing to work with them. We would highly recommend their services to any business looking for reliable, knowledgeable, and professional HR support.”

    Pearl Healthcare Group – May 2026

  • “Gail has become one of those people we don’t want to be without. She’s quick to respond to queries, thorough, and consistently helpful. Over time, she’s built up a real understanding of how our business works, which means her advice is appropriate to our circumstances and situation rather than feeling generic. SmartHR is a service we’ve come to rely on and we would highly recommend to others.”

    Chris Jamieson – Director, CabCard Services Ltd – May 2026
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