SMART SUPPORT PACKAGES

At SmartHR, we understand that one size doesn’t fit all, which is why we customise our people, culture and development support packages to meet the bespoke needs of our clients. Typical support packages we provide include:

• Retained People Management Outsourcing Package: A 12-month retained services Consultancy Agreement with a fixed amount of people management support hours to be used during the period of the agreement. For example: this could be 1 day of onsite support per week plus some additional remote working hours to be used as required. A fixed monthly fee is charged to aid cost budgeting.
• People and Culture Support Package: A Consultancy Agreement is put in place to complete an agreed project or specific services/deliverables for a fixed fee such as reviewing and updating your template employment contracts, HR policies and employee handbook; completing an HR audit and creating an HR audit report with recommendations; or creating and delivering a culture and engagement survey, report and recommendations.
• Retained People Development Package: A 12-month Consultancy Agreement is put in place. A review of learning and development (L&D) policies and practices, a training needs/skills gap analysis, a review of professional development in line with industry/CPD requirements, and a detailed report with key recommendations would be provided. A strategic L&D framework would then be created. This could be delivered via 1 day per week or fortnight for example.
• Retained Engagement and Wellbeing Package: A 12-month Consultancy Agreement is put in place. Current engagement and wellbeing practices reviewed, an engagement and wellbeing survey created and implemented, and a detailed report would be provided with key recommendations. In addition, 4 wellbeing-focused workshops delivered to management and staff during the period of the agreement. Additional support could be provided to create and implement any new engagement and wellbeing-related initiatives.

You can choose from one of our retained package options above or we can create a bespoke package tailored to your needs which can include onsite and/or offsite support.

Please contact one of the team to discuss your people, culture and development support needs.

Our Essential People Documents Package is ideal for new businesses or organisations wanting to update their template employment documents.

We will review and update your existing template people management and employment documents detailed below or create a customised suite of new template documents bespoke to your needs, as follows:

• Job Application Form
• Job Description
• Person Specification
• Interview Assessment Form
• Offer Letter
• Employment Contract
• Personal Details Form
• Reference Authority Form
• Reference Request Letter and Questionnaire
• New Starter and Onboarding Checklist
• Employee Privacy Notice
• Holiday Request Form
• Probationary Period Letter
• Sickness Self-Certificate Form
• Return To Work Form
• Training Record
• Study Support Agreement
• Resignation Acknowledgement Letter
• Leaver Checklist

Optionally, we can also create a customised Employee Handbook containing a wide range of people management policies and Employee Handbook Acknowledgement Form.

If you require additional people management support, we can also provide a Retained Package or Pay As You Use services to include onsite and/or offsite support, advice and guidance.

Please contact one of the team to discuss your support needs.

With SmartHR’s HR Audit Package, our qualified people management experts will complete a comprehensive review of your organisation’s people management infrastructure, policies, practices, and key documentation to ensure they are adequate, effective, and most importantly legally compliant. Our comprehensive assessment is accompanied by a detailed HR Audit Report containing key findings and actionable recommendations with suggested priorities to support your business and ensure it operates legally and efficiently to enable you to attract, engage, develop, and retain your biggest asset – your people!

The HR audit will review:

• Template employment offer documents – offer letter, employment contract / terms and conditions
• Template job description and person specification documents
• Recruitment and selection practices, including template forms e.g. job application form
• Pre-employment checks and screening
• HR / people management policies, procedures, and practices
• Employee handbook
• Reward and benefits framework
• Onboarding and induction processes
• Probationary period process and documentation
• Absence management processes and documentation
• Training and development
• Culture, engagement, and recognition practices
• A sample review of existing personnel files
• Performance management framework
• Succession planning process
• Disciplinary, capability and grievances procedures
• Leaver process and documentation
• People management communications and reporting
• HR / people management systems used

Please contact one of the team to discuss your HR audit needs.

HR/people management compliance issues can be extremely costly for your business and potentially damaging to its hard-earned reputation. Investing in an HR Compliance Package can minimise the risk of issues caused by non-compliance such as litigation, employment tribunals, fines and the associated reputational issues that these bring.

Our HR Compliance Package not only includes the complete HR Audit Package, we also provide an agreed number of support hours to be used within a fixed-term period e.g. 12 months, for a reduced fee. We will partner with your Board/Senior Leadership Team to define an appropriate Action Plan, and deliver a range of practical, effective, and value-adding solutions to improve your organisation’s people management compliance, minimise the risk of non-compliance issues, and support operating as a high-performance organisation.

Please contact one of the team to discuss your HR Compliance Package needs.

Our Pay As You Use services can be used to avail of people management expertise and support on a flexible basis. Fees will be charged on a time used basis and invoiced to you monthly.

Please contact one of the team to discuss your support needs.

The recruitment and selection process is a key people management process where employers can inadvertently find themselves not complying with equality legislation. This could be costly to the business and result in employment and equality tribunal claims.

Our recruitment and selection audit will review and analyse your current recruitment and selection practices and documentation, including a sample review of existing template job descriptions, person specifications, recent job advertisements, interview assessment documentation, recruitment tracking, the employment offer process and pre-employment checks completed.

We will provide a summary report with key recommendations to support enhancing your recruitment and selection framework. Thereafter, we can support in creating and implementing improved processes and documentation and deliver training to those involved in the recruitment and selection process to enhance their knowledge and competence, including equality awareness training.

Please contact one of the team to discuss your recruitment and selection audit needs.

Our personnel file audit will review that key employment documentation is being held on employees’ personnel files including signed offer letters, signed employment contracts, evidence of right to work checks, and other pre-employment checks.  We will provide you with a summary report and key recommendations to improve your records management.  We offer two alternative personnel file audits:

Option 1: Review and analysis of a sample of 6 personnel files (manual or electronic), summary report of documentation held and recommendations.

Option 2: Review and analysis of all personnel files (manual or electronic), summary report of documentation held and recommendations.

Please contact one of the team to discuss your personnel file audit needs.