SmartHR provides a suite of HR support packages to fit a variety of budgets and needs which are ideally suited to SMEs. Our packages combine some of our most requested services and optional longer-term support, typically via a 12-month support arrangement.

We appreciate that all our clients are unique and have a variety of HR support needs. If the packages below do not meet your needs, please contact us to discuss your requirements as our flexible services enable us to create a tailored, value-adding HR support package that is bespoke to your needs.

Our HR support can grow with you as your business grows…


HR compliance issues can be extremely costly for your business and potentially damaging to its hard-earned reputation. Investing in an HR Compliance Package can minimise the risk of issues caused by non-compliance such as litigation, employment tribunals, fines and the associated reputational issues that these bring.

Our HR Compliance Package not only includes the complete HR Audit Package, we also provide an agreed number of HR support hours to be used within a fixed-term period e.g. 12 months, for a reduced fee. We will work with your Board to define an appropriate HR Compliance Action Plan, and deliver a range of practical, effective, and value-adding solutions to improve your organisation’s HR compliance, minimise the risk of non-compliance issues and move towards operating as a high-performance organisation.


With our HR Audit Package, our HR experts will complete a comprehensive review and audit of your HR practices. You will receive a detailed HR Audit Report with findings and actionable recommendations which we will review with you.

Our HR Audit Report will provide you with the information necessary for establishing or developing your organisation’s core HR function and a guide for HR compliance requirements in order to reduce any potential liability or risk and increase employee engagement and retention.  The HR audit will review:

  • Template employment offer documents – offer letter, employment contract / terms and conditions
  • Job descriptions and person specifications
  • Recruitment and selection practices
  • Pre-employment checks and screening
  • HR policies, procedures and practices
  • Staff / employee handbook
  • Employee induction
  • Probationary period
  • Training and development
  • HR related documentation and forms e.g. job application, sickness self-certificate etc.
  • A review of a sample of personnel files
  • Reward and benefits practices
  • Culture, engagement and recognition practices
  • Performance management
  • Succession planning
  • Equal opportunities and anti-discrimination
  • Communication and HR reporting
  • Ending the employment relationship



With our Small Business HR Package, we will provide HR support to cover a full spectrum of HR activities from supporting with recruitment and selection activities, through the entire employee life-cycle including termination of employment.

Our HR experts will complete an HR audit and report with actionable recommendations, and thereafter will work with the Board to create an appropriate HR infrastructure with supporting HR / employment documents; HR policies, procedures and day-to-day people management practices that comply with employment legislation and help to engage, motivate and retain your people.

You’ll have peace of mind knowing that our professionally qualified team will be on hand to provide confidential advice, guidance and support as and when you need it on a flexible basis.

Our Small Business HR Package can be provided for a fixed monthly fee to help spread out the cost of your HR support over a 12-month period.


Our HR Essentials Package is ideal for a new or small business, or an organisation wanting to update its template employment documents.

We will review and update your existing documents or create a customised suite of HR / employment documents bespoke to your needs, including template employment offer documents and HR policies, as follows:

  • Job Application Form
  • Job Description
  • Interview Form
  • Offer Letter
  • Personal Details Form
  • Employment Contract
  • Reference Authority Form
  • Reference Letter and Questionnaire
  • New Starter and Induction Checklists
  • Basic Employee Handbook and Acknowledgement Form
  • Employee Privacy Notice
  • Holiday Request Form
  • Probationary Period Review Letter
  • Sickness Self-Certificate Form
  • Training Record
  • Study Support Agreement
  • Resignation Acknowledgement Letter
  • Leaver Checklist

If you require additional HR support, we can also provide a Retained HR Package or Pay As You Use HR Services to include onsite and/or offsite HR support, advice and guidance.


You can choose from one of our Retained HR Package options below or we can create a bespoke package tailored to your needs which can include onsite and/or offsite HR support. If you are a small business, you may only need support one or two days a month to keep on top of HR management and employment matters; or you may benefit from a larger amount of HR support hours to be used on a flexible basis within a 12-month contract.

Our Retained HR Package can be provided for a fixed monthly fee to help spread out the cost of your HR support over a 12-month period.

Package examples:

  • Bespoke: We can create a HR support package bespoke to your needs with onsite and/or offsite support.
  • Platinum: Our Gold package but with a total of 360 hours’ HR support e.g. one day per week over 48 weeks within a 12-month contract. Plus a FREE training credit worth £750 to be used during the contract period.
  • Gold: Our Silver package but with a total of 85 hours’ HR support e.g. half a day once a fortnight over 48 weeks within a 12-month contract.
  • Silver: Customised Offer Letter, Employment Contract, Personal Details Form, Reference Authority Form plus a fully customised Employee Handbook, Employee Handbook Acknowledgement Form and 25 hours of HR support to be used flexibly within a 12-month contract.
  • Bronze: Customised Offer Letter, Employment Contract (with attached Disciplinary and Grievance Procedure), Personal Details Form, Reference Authority Form plus 10 hours of HR support to be used flexibly within a 12-month contract.

The Retained HR Package support hours can be used to cover activities such as: HR strategy and planning, HR management information reporting, recruitment and selection support, induction, coaching Supervisors and Managers, day-to-day HR administration and maintaining personnel records, creating supporting HR documents, managing absence, performance management, managing discipline and grievances, HR advice and guidance, and HR project support.

Alternatively, we can agree an overall fixed project fee for HR consultancy support dependent upon the scope of the HR activities.


Our Pay As You Use HR Services can be used to avail of HR expertise and support on a flexible basis. Fees will be charged on a time used basis and invoiced to you monthly.

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Client Testimonials

  • “I recently attended the “Developing a High-Performance Culture” seminar given by Emma Walker of SmartHR.  The session was thought provoking, informative and enjoyable. In a relatively short period of time Emma was able to cover a broad subject, give us the opportunity to share our collective experiences and learn about some of the leading HR perspectives. I will be looking out for more presentations and workshops led by Emma and SmartHR.”

    Neal Kelly – Operations Director, PDMS Ltd – Nov 2018
  • “Dear Gail, Jo and I wanted to thank you for delivering Equality training to our Recruitment Consultants and Administration Team this morning. Feedback was great, they found the content and delivery spot on – targeted, effective and full of practical applications and examples. It’s so valuable in terms of time and impact to have design and delivery of training tailored specifically to the needs of our industry, business and teams. Much appreciated, and we’ll certainly recommend to any of our clients seeking similar support.”

    Debbie Scrimshaw – Director, Paragon (HR & Recruitment) Ltd – Oct 2018
  • “In transitioning from being part of a large FTSE250 Company with all the support of the Group Functions to being a standalone entity, we engaged with SmartHR to help us establish all our new HR policies and procedures, including a new Staff Manual and staff contracts. Doing so has proved to be one of the best decisions we made: what at first seemed a mountain to climb was quickly and efficiently dealt with by Gail whose engaging manner and deep knowledge of her subject allowed her to quickly assess our existing group policies and tailor them to meet our new needs with the minimum of fuss. Since then she has also proved to be an invaluable confidante and adviser on HR matters across the board and I have no hesitation in thoroughly recommending her and her company.”

    John Tottenham – Managing Director, Zeffyr Services Limited – Sept 2018
  • “SmartHR provided a thorough, professional, first class service to the Gambling Supervision Commission. Gail and Julia were super to work with, understood our issues, provided options and made recommendations that are now starting to bear fruit. The Commission continues to use SmartHR for advice and support in the on-going development of its HR practices and I would have no hesitation in recommending Gail and her team to any organisation.”

    Steve Brennan – Chief Executive, Gambling Supervision Commission – Sept 2018
  • “Nedgroup Investments engages SmartHR to provide advice and guidance on a wide variety of human resources related matters. The current changes and updates to employment law affect all employers and it is vital that we adhere to best practice at all times. Gail provides a knowledgeable and efficient service and with her guidance we can be sure that our HR procedures and processes align with the highest industry standards. Working with Gail at SmartHR is a highly cost effective method of engaging a professional HR resource and her patient expertise is always only a phone call away.”

    Tracey Wiltcher – Director, Nedgroup Investments – Sept 2018
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